We've Changed Our Name!

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Home > We've Changed Our Name

Winston Churchill once said, "There is nothing wrong with change if it is in the right direction."

We have changed our name to QLT Consumer Lease Services

We chose this name to reflect the high QUALITY of products, services, benefits and people associated with the business. Nothing about the lease program is changing. Not the products. Not the quality service you have come to expect. Not the billing or the pricing. You can feel comfortable and secure that all the people who have been providing you with the outstanding support that you have enjoyed are continuing to do so. It's our name that's changed, not the quality and value we bring to you, everyday.

It’s our name that’s changed, not the quality and value we bring to you everyday. We began using this new name and logo on October 1, 2008 and are proud to display this new symbol that is serving our customers. We are glad you are a lease customer and look forward you our continued relationship.



What does this change mean to the lease customers?
The only change our customers will notice is a new brand name on lease materials and bills. We are continuing to provide the same high quality lease products with convenient services, such as our Unconditional Replacement Policy and Complimentary Next Business Day Delivery Service.*

*Daily after 6 PM EST, Saturday, and holiday orders ship next succeeding business day. Some products (party line, hardwired, one-button telephones, antique style, character or novelty telephones and ancillary products) may require special arrangements for replacement, repair or relocation. Arrangements can be made by calling our Lease Customer Helpline.

Are the lease rates going to change?
We have no plans to change the rates. We do periodically review the rates as part of our normal business practices. If we should make a decision to change our rates in the future, you will be notified in advance of the change.
Why did you change the name of the company?
The lease business had operated under a brand license since 1996, when it was spun off with the formation of Lucent Technologies. At that time, Lucent Technologies licensed the prior name for the business to continue to use the name our customers were familiar with. However, after nearly 12 years and subsequent changes in ownership, it now makes sense to change the name. All parties have agreed to not renew the brand license.
Will there be changes to the Lease Rewards® Program?
There will be no immediate changes, but we are always looking for new ways to enhance the discounts in the program and will continue to do so.
Why did you choose the name QLT Consumer Lease Services?
QLT is short for Quality. The QLT Consumer Lease Services name has been chosen to reflect the high QUALITY of products, services, benefits and people associated with the business.
What is your mailing address and phone number?
Our mailing address is:
  • QLT Consumer Lease Services
  • P.O. Box 26403
  • Miami, FL 33102-6043
Our phone number is 1 (800) 555-8111
Are you still using the same products?
Yes. A phone is only accepted into our product line if it meets very stringent quality standards. These standards are not changing. The only difference now is the product will be branded QLT Consumer Lease Services."
How do we get in touch with you?
You can continue to reach us by calling our toll-free Lease Customer Helpline at 1 (800) 555-8111. Or you may contact us through our web site here. Lastly, if you would like to send us a note, you can mail it to:
  • QLT Consumer Lease Services
  • P.O. Box 26403
  • Miami, FL 33102-6043
Where is the business located?
All operations will continue to be located in cities throughout the USA. When you call our Lease Customer Helpline, you are calling our representatives in Miami, Florida and you receive products from our repair and distribution facility in Fort Worth, Texas.
Who owns the QLT consumer lease business/Who is QLT Consumer Lease Services?
On January 1, 2009, your lease service contract was assigned to a company owned by the management team that has led the lease operations for the last several years. The company is staffed completely by personnel who have operated the lease business for years. You can be assured that the high-quality products and services you have come to expect will continue.